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1.0
Details
Order - Country Store Catalog review
Order - Country Store Catalog review
I ordered On Dec 11,2018. I was Going to purchase three items but one said it was on backorder so I did Not order it! Placed my order for the 2 items for Christmas gift. As of Dec 24 still hadn’t seen or heard anything on the items Called and was told that one item...
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Review
#1432429 Review #1432429 is a subjective opinion of poster.
Service
Country Store Catalog Shipping Service
Reason of review
Order processing issue

Do not order from this company | Country Store Catalog review from Campbellsville, Kentucky

1.0
Details
I placed an order and paid extra for rush. During the check out process it states that standard delivery to the Eastern and Central time zones takesn3 to 5 business days. One would think that it would be quicker with the added payment for rush. Wrong. The item is scheduled for delivery EIGHT days after the order was placed. Communication with Country Store (both written and oral) brought no resolution - they simply did not care. I will not order from them again.
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Review
#1761446 Review #1761446 is a subjective opinion of poster.
Service
Country Store Catalog Shipping Service

Do not purchase from the Country Store | Country Store Catalog review

1.0
Details
Have not ordered anything from them. Then, my credit card shows a 14.95 charge! I called customer service &;;;;;;;;;;;;;;;;;;;;;;;;;; she transferred me to VIP. Without question, she said she would refund the $14.95. I asked if she had my CC# No, she would send a email confirmation and all I got was a refund on my acct. WHAT. I never had an acct . I would need to order something to get my money back. If I did order I would have given them my credit card. This is a scam! I dont plan to order anything just to get the 14.95 back. Too much of a hassle. Just let them have the money.
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Review
#1755545 Review #1755545 is a subjective opinion of poster.
Service
Country Store Catalog Customer Care
Reason of review
Poor customer service
Preferred solution
Credit my credit card not a refund on a order I didn’t make.

This company is totally worthless!!!!!!! | Country Store Catalog review from Columbia, South Carolina

1.0
Details
Non-existant customer service!!!! How do you stay in business?????????????????
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Review
#1736195 Review #1736195 is a subjective opinion of poster.

CUSTOMER SERVICE IS A JOKE....COMPANIES WHO OUTSORCE THEIR CUSTOMER SERVICE ARE JUST GREEDY! | Country Store Catalog review

1.0
Details
We ordered a sweatshirt for a relative and what we received was not what was described in the catalogue. The wording in the catalogue is what we ordered off of. We called customer service and spoke with a philipino lady whose accent was so thick we could hardly understand her. She kept telling us that we were wrong and we couldn't read. We finally looked up the item online and the descriptions were different. We called on12/16 and asked to be transferred to the USA customer service. We explained how terrible their outsourced customer service was and all the gentleman could say was "sorry". I asked if he understood that the more outsourcing his company does the less U.S. employees they will need....no comment. If you have another choice, go!
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Review
#1733990 Review #1733990 is a subjective opinion of poster.
Service
Country Store Catalog Customer Care
Cons
  • Return was handled improperly
  • Customer service
  • Poor customer service
Reason of review
Poor customer service

Scam on free shipping. | Country Store Catalog review

1.9
Details
Free shipping over 65 dollars. Right. One of the items was the wrong size. I used their shipping label and was charged $6.95 to send it back to them. Then I was charged another $6.95 for them to ship the replacement that was part of free shipping back. I had to send that item back because of the fit and yet another $6.95. Also their items are way too expensive and some are of inferior quality. They take NE parsimonious nature way too far. Also, I have repeatedly asked them not to sell my information and to stop catalogues to no avail. Bad business in this day of e trade.
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Review
#1677388 Review #1677388 is a subjective opinion of poster.
Service
Country Store Catalog Shipping Service
Pros
  • Pretty pictures
Cons
  • Poor customer service
  • Dishonesty
  • Shipping fees way too high
Reason of review
Return, Exchange or Cancellation Policy
Loss
$14
Preferred solution
I no longer will be buying from VCS

Poor service | Country Store Catalog review

1.0
Details
Called to ask about a discount code talked with a rep they transferred me to another rep who transferred me to a 3 rep and was put on hold for 1 hour and 15 minutes before I hung up when I called back right away they were closed. If I would not have hung up I could have been on the phone all night. The next morning when I called all they would do for all the hassle was give me the 4.99 shipping which I could have done on the internet. What a waste of time
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Review
#1668797 Review #1668797 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Price reduction

Sizing- Refunds - Fees | Country Store Catalog review

1.0
Details
I ordeedr a 3X coat, listed as a plus size 24-26. HA! The actual coat is WAY smaller than a 3X. So I am returning it but now I learn that I have to pay my own return shipping charges PLUS a $7.95 restocking fee AND it will all take 4-6 WEEKS to process? If I get a refund at all, I'll count myself lucky. So, all told, I'm out $30 for nothing. By the time they go out of business for lousy service, they will be multi-millionaires bilking money out of every customer. I wouldn't be suprised if I never got the refund.
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Review
#1641527 Review #1641527 is a subjective opinion of poster.
Service
Country Store Catalog Shipping Service
Pros
  • Catalog is pretty
Cons
  • Shipping fees way too high
  • Over prices
  • Poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Full refund
Tags
  • Returns
  • Fees
  • Sizing
My e-mail address is redbuns@cfl.rr.com
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1 comment
Anonymous
#1767998

I was being charged $14.95 every month and didn't know about it since I didnt check all the expenses on the list (my bad for trusting online orders all the time) and complained. It turned out they had been taking $14.95 from me from January, 2019 to October, 2019 when I saw the latest charge.

I complained to them and they said they will refund the last 5 months. I asked for an email confirmation and I called my Credit Card to BLOCK the PGI Country Store from taking any money from my credit card on top of calling them and asking to remove me from their subscription list.

Review
#1524143 Review #1524143 is a subjective opinion of poster.
Reason of review
VIP club
Loss
$30
Preferred solution
Full refund

Ordered Hat | Country Store Catalog review from Two Harbors, Minnesota

I ordered from the Catalog C49-010 and when I received it, it was in a plastic mailer flatter than a pancake and horribly wrinkled. I shaped it with my hands and tried to put it on a form and nothing happened. I then tried steaming it and also pressing the brim and absolutely nothing helped the situation. Why in heavens name would a company send a hat in a mailer and in that condition is beyond me. Try and do better as this is a major disappointment.
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Review
#1490919 Review #1490919 is a subjective opinion of poster.
Cons
  • Packaging
Reason of review
Problem with delivery
Loss
$22

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OMG....Should have read these "reviews" before...placing my order. | Country Store Catalog review from Grants Pass, Oregon

Ordered (4) printed tee shirts,...M.... ($100.00)....when they finally arrived......they wouldn't have fit a "small" girl ! I was "shocked" to say the least. The next day I repacked and Paid $20 in postage to send them back. Their Customer Service and Delivery are the WORST. Beware IF you place an order
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#1479342 Review #1479342 is a subjective opinion of poster.