Country Store Catalog
Reviews and Complaints
OMG....Should have read these "reviews" before...placing my order.
VIP Cancellation
Preferred solution: Let the company propose a solution
COMPLAINT
No customer service
- Customer service
Preferred solution: Full refund
My internet experience with Country Store
HORRIBLE!!
Preferred solution: I would like you to honor the 15% discount originally offered and the $4.99 S&H fee on the front of the catalong that I received YESTERDAY.
Customer No Service
Preferred solution: Let the company propose a solution
Super slow shipping and order processing
Online ordering
Slow shipping/ Costly return
Giving up
Preferred solution: Deliver product or service ordered
Completely Ignored My Written Request for Exchange
- Return was handled improperly
Preferred solution: Let the company propose a solution
Horrible Customer Service
Unresponsive Customer Service
I had an item back ordered and I tried repeatedly to learn what the estimated delivery status was. I could not receive a word in reply to my requests to Customer Service.
Even submitting all info including the order number. No reply! Extremely disappointed with them because they have many items of interest to us. Anyone who has ever dealt with customers/clients/public knows that opening and maintaining lines of communication is a top priority.
Why in God's name do they offer a Customer Service email and phone number if they do not plan on staffing it and replying to inquiries. A very unprofessional organization who will not be seeing my business.
Country Store Catalog - Shipping Service Review
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You should have arranged the return with the company before shipping it off on your dime. Many, if not most, will provide a prepaid postage label and/or and RMA (return material authorization) to simplify the process. Check first next time you want to return something and maybe save yourself $13 and some aggravation.